Construction of our Smart Energy Network is underway. We have launched the initial phases of the Smart Energy Network, upgrading the local energy grid with new technology and equipment to create a smart infrastructure. A key element of the network is installing new smart meters for our customers over the next three years. These upgrades will enhance reliability, improve resiliency of your energy service, improve your customer experience, and support new tools and programs to help you save money and energy – and help lay the groundwork for New Jersey's exciting clean energy future.
We are currently upgrading our customer's existing electric meters with new digital smart meters. These upgrades will be completed by Fall 2024. New meters will securely communicate with our operations facility, providing you with better service and reliability. You will receive several communications leading up to your smart meter upgrade, as well as additional information regarding your new meters' features and benefits shortly before it's fully activated.
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The New Jersey Board of Public Utilities (BPU) approved our the Smart Energy Network initiative in 2021, allowing us to take this critical step in advancing a clean energy future for South Jersey. As customers' energy needs evolve, it only makes sense to create a common platform that connects them to new energy services and more choices. For example, smart meters will enable more efficient integration of new energy technologies and connect more customers to a variety of clean energy choices, including solar energy, energy efficiency programs and electric vehicles.
As we build the Smart Energy Network, we will make every effort to communicate with customers and respond to questions quickly and effectively. Customers with questions should call the customer service phone number on their bill, contact our customer care hotline at 1-800-642-3780, or connect with us online.
Learn about the benefits of a Smart Energy Network.