Atlantic City Electric's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-833-7476 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
At Atlantic City Electric, safety is our top priority.
As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors.
To help ensure the safety of our customers and employees:
We are closely following the guidance of the Centers for Disease Control and Prevention, including practicing six-feet social distancing. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely, including masks, hand sanitizer, and sanitizing wipes.
We have eliminated all non-essential travel and we're abiding by all travel restrictions and limiting internal and external meetings and gatherings. We also conduct weekly all-employee calls with leadership to keep our workforce updated on safety guidelines and available resources.
To the extent possible, we have moved our employees to a remote work environment and have developed a Safe Re-Entry Task Force that will continue evaluating the environment to determine when it is safe for employees to return to work in our offices. To support our employees who cannot work remotely, including our essential field-based technicians, we have provided additional protective equipment and reviewed work practices to incorporate social distancing where possible. All Atlantic City Electric facilities and company vehicles also undergo enhanced cleaning.
We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their Atlantic City Electric bill should contact Atlantic City Electric Customer Care at 1-800-642-3780.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 1-800-642-3780.
Atlantic City Electric will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting Atlantic City Electric customers include:
We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs.
At this time, Atlantic City Electric will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Atlantic City Electric 24/7 using atlanticcityelectric.com or the Atlantic City Electric Mobile App. From the Atlantic City Electric mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.
As part of Exelon's $5M contribution, Atlantic City Electric has committed $75,000 to relief organizations across our service area. The donations support programs that organizations, like the United Way, are offering including the delivery of food assistance and financial resources.
Our eight employee resource groups collectively raised an additional $85,000 in employee donations and executive match support in an internal fundraising campaign – PHI Cares – COVID-19 Relief Challenge.
Our community-minded employees are still finding opportunities to serve by participating in virtual volunteer opportunities and completing service projects at home.
Our parent company will also provide more than 1,500 meals to local nonprofit hospital systems using neighborhood restaurants, so we can continue supporting frontline workers and the local economy.
As social distancing measures have made space even more valuable, we are launching Sustainable Communities – an initiative that targets open space planning, preservation, and resiliency.