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Atlantic City Electric's Commitment to Support Customers During the Coronavirus Pandemic

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How Atlantic City Electric is Responding to the Coronavirus

At Atlantic City Electric, safety is our top priority. 

As part of our commitment to safety, we continue to monitor developments related to the coronavirus (COVID-19)  and take appropriate precautions to protect the health and safety of our customers, employees and contractors. 

We are closely following the guidance of the Centers for Disease Control and Prevention, and our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely. 


What should customers do if they are challenged to pay their bill?

We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their Atlantic City Electric bill should contact Atlantic City Electric Customer Care at 1-800-642-3780. To offer continued assistance for customers impacted by the COVID-19 pandemic, Atlantic City Electric is extending its customer support policies, through at least June 30, which includes suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected. We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments. 

 Phone Icon.jpgCustomers can begin this process by calling 1-800-642-3780.

Atlantic City Electric will work with customers who may have difficulty paying their energy bill. 


  • Budget Billing 
    • Averages payments over a 12-month period to help customers manage their monthly energy bill. 
  • Bill Payment Assistance 
    • These programs provide resources to help customers meet their energy needs. or 
  • Flexible payment arrangements 
    • Offer individually tailored payment installment plans.
  • Atlantic City Electric's Gift of Energy program 
    • Anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
    • Atlantic City Electric works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. South Jersey residents can apply for assistance online though the Department of Community Affairs website, by contacting their local LIHEAP Agency, or by calling 1-800-510-3102. 

Other programs supporting Atlantic City Electric customers include:

  • The Universal Service Fund (USF) that helps make energy bills more affordable for low-income customers. USF provides benefits that can help customers reduce their natural gas and electricity bills. Customers can apply as part of the LIHEAP application process. As a part of USF, eligible customers may qualify for the Fresh Start program that allows eligible New Jersey households participating in USF for the first time to earn forgiveness for pre-existing arrearages by making full, on-time payments for 12 months. To receive information about the program call 1-800-510-3102 or visit for details.
  • Payment Assistance for Gas and Electric (PAGE) can help low-to-moderate customers who are experiencing a temporary financial crisis assistance covering their natural gas and electric bills. For more information, call 732-982-8710 or visit
  • Lifeline, senior citizens and disabled adults can take advantage of this program, a utility assistance program that offers $225 to persons who meet certain income guidelines. This benefit includes utility customers as well as tenants whose utility bills are included in their rent. Call 1-800-792-9745 for details.

  • You can help an Atlantic City Electric customer in need of assistance with their energy bills by contributing to NJ SHARES (Good Neighbor Energy Fund). Simply pay exactly $1.00 over your Atlantic City Electric bill amount and that dollar will be contributed to New Jersey SHARES, a 501(c)3 non-profit organization. Amounts over $1.00 will not be recognized as a contribution and will result in a credit to your account. Atlantic City Electric will match each donation by contributing a dollar to the fund. You can also make a donation directly to New Jersey SHARES at 


Frequently Asked Questions In Relation to the Coronavirus

What else are you doing to ensure customer safety?

In addition to  encouraging customers to utilize  the digital tools that are available through or the  Atlantic City Electric Mobile App, we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses.

Occasionally, Atlantic City Electric employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters.  All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others.  

It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers.  

We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.

Will the pandemic affect my energy service in any way?

We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs. 

Are you providing all the same services to customers?

At this time, Atlantic City Electric will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely. 

Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Atlantic City Electric 24/7  using or the  Atlantic City Electric Mobile App. From the  Atlantic City Electric mobile app, customers can  view  and pay  their bill, report  electric  outages, and register for alerts.

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With our website, it's easy to:

As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.  

Phone Icon.jpg

  • For electric outages and emergencies, call: 1-800-833-7476
  • For customer service, call: 1-800-642-3780
  • Hearing and speech impaired customers, call:
    • New Jersey TTY: 1-800-852-7899

How is Atlantic City Electric supporting the community during this time?

We are not only dedicated to providing safe and reliable power during this crisis, but also to providing continued support for our local relief organizations that play such critical roles in our communities, especially in their efforts to help the most vulnerable. 

As part of Exelon's $5M contribution, Atlantic City Electric has committed $75,000 to relief organizations across our service area. The donations support programs that organizations, like the United Way, are offering including the delivery of food assistance and financial resources.

Our eight employee resource groups collectively raised an additional $85,000 in employee donations and executive match support in an internal fundraising campaign – PHI Cares – COVID-19 Relief Challenge.

Our community-minded employees are still finding opportunities to serve by participating in virtual volunteer opportunities and completing service projects at home.

Our parent company will also provide more than 1,500 meals to local nonprofit hospital systems using neighborhood restaurants, so we can continue supporting frontline workers and the local economy.

As social distancing measures have made space even more valuable, we are launching Sustainable Communities – an initiative that targets open space planning, preservation, and resiliency. 

© Atlantic City Electric Company, 2023. All Rights Reserved.