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Atlantic City Electric Taking Steps to Support Customers During Coronavirus Pandemic

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At Atlantic City Electric, safety is our top priority. 

As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors. To help ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely.    

How will COVID-19 impact my energy service?  

We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs.  Importantly, Atlantic City Electric is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.   

How will COVID-19 impact other Atlantic City Electric services? 

At this time, Atlantic City Electric will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely. 

Customers may continue to conduct regular business with Atlantic City Electric 24/7 using atlanticcityelectric.com or the Atlantic City Electric Mobile App. From the Atlantic City Electric mobile app, customers can view and pay their bill, report electric outages, and register for alerts.

With our website, it's easy to:

As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.  

  • For electric outages and emergencies, call: 1-800-833-7476
  • For customer service, call: 1-800-642-3780
  • Hearing and speech impaired customers, call:
    • New Jersey TTY: 1-800-852-7899
What should customers do if they are challenged to pay their bill? 
  • Customers who may be challenged in paying their Atlantic City Electric bill should contact Atlantic City Electric Customer Care at 1-800-642-3780.
  • We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments. Customers can begin this process by calling 1-800-642-3780.
  • Atlantic City Electric will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, Bill Payment Assistance programs that provide resources to help customers meet their energy needs, or flexible payment arrangements that offer individually tailored payment installment plans. Through Atlantic City Electric's Gift of Energy program, anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
  • Atlantic City Electric works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. 
  • LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. South Jersey residents can apply for assistance online though the Department of Community Affairs website, by contacting their local LIHEAP Agency, or by calling 1-800-510-3102. 

Other programs supporting Atlantic City Electric customers include:

  • The Universal Service Fund (USF) that helps make energy bills more affordable for low-income customers. USF provides benefits that can help customers reduce their natural gas and electricity bills. Customers can apply as part of the LIHEAP application process. Call 1-800-510-3102 or visit energyassistance.nj.gov for details.
  • Payment Assistance for Gas and Electric (PAGE) can help low-to-moderate customers who are experiencing a temporary financial crisis assistance covering their natural gas and electric bills. For more information, call 732-982-8710 or visit njpoweron.org.
  • New Jersey SHARES is a nonprofit corporation that provides assistance to income eligible New Jersey households with energy, telephone and water bills. Visit njshares.org or call 1-866-657-4273 for details.
  • Senior citizens and disabled adults can take advantage of Lifeline, a utility assistance program that offers $225 to persons who meet certain income guidelines. This benefit includes utility customers as well as tenants whose utility bills are included in their rent. Call 1-800-792-9745 for details.
  • Eligible customers also can receive financial assistance through Helping Hands, a program, funded by Atlantic City Electric, providing $1 million annually to help struggling customers meet their energy needs. These funds are dispersed each year to low-income residents through the Affordable Housing Alliance, New Jersey SHARES, Catholic Charities of the Diocese of Camden, and the People for People Foundation. 
What else are you doing to ensure customer safety?

In addition to encouraging customers to utilize the digital tools that are available through atlanticcityelectric.com or the Atlantic City Electric Mobile App, we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses. Occasionally, Atlantic City Electric employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others.  It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers.  We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.     


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