Before Storms

Be prepared for severe weather with these steps.

Download Our App and Get Storm Informed

Familiarize yourself with important phone numbers and ways to get in touch in case of a power outage. We offer multiple services to help customers restore power and report outages.

Call 1-800-833-7476 to report outages.
Text "OUT" to 20661 to report an outage. Customers must first text "ADD OUTAGE" to 20661 to sign-up for the service

Our mobile app makes getting information quick and easy, and it's especially handy in the event of an outage as a result of a storm. By entering your My Account login, you can:

Report outages
Receive notifications for outage restoration progress
Use interactive outage maps to check the status of outages in your area

Download now:

iOS Devices Android Devices

Prepare for an Approaching Storm

Listen to weather forecasts and plan ahead.
If you lose power, use flashlights. Do not use candles or kerosene lamps; they can create a safety hazard.
Develop a family emergency plan that includes alternative arrangements should you need to leave your home. Make provisions for special needs family members such as the elderly, disabled, medically affected, or infants. If you are dependent on electric-powered medical equipment, seek alternate arrangements in the event of an outage.
Have the following items on ready:

Flashlights, not candles
Fresh batteries
Battery-operated clock radio
Fully-charged cell phone
Non-perishable foods
Water: one gallon of bottled water per person per day without electric service. If your home is served by well water, fill a bathtub with water for sanitation use.

Local maps
Blankets

Keep a first-aid kit in your home and in your car. Visit the FEMA Emergency Preparedness website for recommended items.
Make a list of emergency phone numbers (including 1-800-833-7476 to report outages).
Keep cash on hand.

Protect Your Food

To protect your food, keep refrigerator and freezer doors closed as much as possible. Food can stay frozen for 36 hours or more in a freezer if you keep the door closed. Consider freezing containers of water ahead of time and keeping them in the freezer to help your food stay frozen longer.

For more information on keeping food safe during a power outage, check out USDA Food Safety: Keeping Food Safe in an Emergency.

Protect Appliances and Electronic Equipment

Many home electronics can be damaged during a power outage. Here are some ways to protect sensitive equipment:

Purchase equipment with built-in surge protection or a battery-powered back-up system.
Plug sensitive equipment into separate, grounded circuits to isolate them from fluctuations caused by major appliance restarts.
Plug electronic equipment into electrical surge suppressors or arresters on properly grounded circuits.
Consider having a lightning arrester installed at your main circuit panel.
During a power outage, turn off all appliances, including your furnace, air conditioner, and water heater to avoid overloading circuits. Leave one lamp on so you will know when your service is restored.
If you own a business or have a home office, consider installing an uninterruptible power supply for temporary backup power for your electronic equipment.