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Preparing for an Outage

If You Lose Power

Register for a My Account

Be prepared when outages occur. With a My Account, you can manage notifications you'll receive about outages. You can also access the Outage Tracker to monitor our restoration process and get updates on your estimated time of restoration.

Outage Readiness and Safety

Outage Readiness and Safety

While we do our best to prevent them, power and gas outages can happen. Make sure you’re prepared.

See Outage Preparation and Safety Tips
Outage Restoration Process

Outage Restoration Process

Get information about our restoration priorities and process after an outage.

Learn More About Power Restoration
Planned Outages

Planned Outages

Sometimes we have to turn off power to safely make upgrades and repairs.

Learn More About Planned Outages
Outage and Storm FAQs

Outage and Storm FAQs

Get answers to ACE's frequently asked questions about outages and storms.

Visit Outage and Storm FAQs

Stay Informed

Manage Outage Alerts

Customers automatically get text and email notifications with important outage information. To update how you receive these messages, visit My Notification Preferences.

Manage Alerts in the Preference Center

Download the Mobile App

Want up-to-date outage information through push notifications and easier outage reporting? Download the ACE mobile app.

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