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Experiencing an Outage

Experiencing an Outage

Track Your Outage

We know that power outages are frustrating. Use the Outage Tracker to monitor our restoration progress and get an estimated time of restoration. You can log in to your My Account or verify your account another way.

Don't have a My Account? Sign up now.

Report a Power Outage

Click the button below to report an outage online. You can also text OUT to 20661.

If you see downed power lines, leave the area immediately and call ACE at 1-800-833-7476.

Report an Outage

Report a Streetlight Outage

Use our interactive map to report a streetlight issue, such as an outage, discoloration, or repair need.

Report a Streetlight Outage

Additional Outage Resources

Manage Outage Alerts

Customers can get text and email notifications with important outage information. To update how you receive these messages, visit the Preference Center.

You can also text ADD OUTAGE to 20661 to sign up for all outage notifications. Text STAT to 20661 for your current outage status.

Manage Alerts in the Preference Center

Get the Mobile App

Want up-to-date outage information and easier outage reporting? Download the ACE Mobile App.

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