Atlantic City Electric is monitoring a coastal storm that is expected to bring severe weather to our area this weekend. Strong winds and heavy rainfall may bring down trees and damage equipment, resulting in power outages for our customers. We are prepared for this event and have enhanced our staffing resources to best respond. Safety is our top priority. We urge customers to stay away from downed wires and other equipment. To report a downed wire, call 800-833-7476. Report and track outages through our mobile app or website at atlanticcityelectric.com/StormPrep.
For Immediate Release
866-655-2237 (media hotline)
Funding remains available through federal and state assistance programs to help supplement customer energy payments
MAYS LANDING, N.J. (March 16, 2023) — Atlantic City Electric is asking customers to take action now to secure assistance funding that remains available to help supplement payment of their energy bills. The company understands the challenges customers are facing with higher winter energy bills and the broader impacts of inflation and is standing by to help connect customers with important energy assistance. Atlantic City Electric works with every customer in need of assistance, helping identify the support necessary to continue their energy service, from offering payment arrangements to connecting customers with helpful energy assistance resources.
"We are committed to working with our customers and understand that expenses go well beyond that of an energy bill," said Morlon Bell-Izzard, senior vice president and chief customer officer for Pepco Holdings, which includes Atlantic City Electric. "By securing energy assistance or taking advantage of our budget billing program, we can help customers stay connected as they manage other expenses such as food, transportation or medical costs."
Atlantic City Electric works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel and type of dwelling, with no pay back required. South Jersey customers can apply for LIHEAP energy assistance through the Department of Community Affairs website, by contacting their local LIHEAP Agency or by calling 800-510-3102. Residents also can access the Department of Community Affairs self-screening tool to help determine what energy assistance benefits they may qualify for.
Other programs assisting Atlantic City Electric customers include:
New Jersey SHARES is a nonprofit corporation that provides utility assistance to income eligible customers. The program offers everything from government grants to free conservation programs and more. Visit NJ SHARES – Offering Hope or call 1-866-657-4273.
Atlantic City Electric works with customers having difficulty paying their energy bill by helping enroll them into available payment options including flexible payment arrangements that offer tailored payment plans, and extending payment periods for balances, where possible. In addition, the company offers programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period.
Customers can contact Atlantic City Electric at 800-642-3780 to discuss payment arrangements or visit atlanticcityelectric.com/EnergyAssistance to learn more about energy assistance options.
Atlantic City Electric also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at atlanticcityelectric.com/WaysToSave.
To learn more about Atlantic City Electric, visit The Source, Atlantic City Electric's online newsroom. Find additional information by visiting atlanticcityelectric.com, on Facebook at facebook.com/AtlanticCityElectric, and on Twitter at twitter.com/AcEleCconnect. Atlantic City Electric's mobile app is available at atlanticcityelectric.com/MobileApp.