For Immediate Release
866-655-2237 (media hotline)
MAYS LANDING, N.J. (Nov. 20, 2019) – With the holiday season quickly approaching, Atlantic City Electric is reminding customers to always be on alert for potential payment scams targeting customers. Scams occur throughout the year, but the company generally sees an increase in scam reports during the holiday season. With holiday shopping and family gatherings planned, scammers are using the holiday season to trick customers into providing their personal or financial information and making false payments under the pretense of keeping their service active.
Atlantic City Electric is joining more than 100 utility companies across the United States and Canada in an effort to protect customers from scams targeting customers of electric, natural gas, water, and other utilities. Collaborating companies have joined together for a fourth year and designated Nov. 20 as "Utilities United Against Scams Day." Utility Scam Awareness Day is part of the week-long National Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers. Atlantic City Electric and its sister Exelon companies, BGE, ComEd, Delmarva Power, PECO and Pepco are committed to educating customers and putting a stop to scamming.
"The safety and well-being of our customers and the communities we serve is our top priority," said Morlon Bell-Izzard, vice president of Customer Operations for Pepco Holdings, which includes Atlantic City Electric. "Coordinated initiatives, such as this, are important in our efforts and our partners' efforts to educate and protect our customers. By understanding the many tips and tactics associated with these scam attempts, customers will have the power to protect themselves and those in their community."
When scams occur, a customer typically receives an unsolicited phone call from an individual, who falsely claims to be a company representative. The scammer warns that the customer's service will be terminated if they fail to make a payment – usually within a short timeframe through a prepaid debit card or other direct payment method.
Scammers have even duplicated the telephone systems of some companies, so when customers call the number provided by the scammer, it sounds like a legitimate business. Some scammers also use caller ID "spoofing" to replicate a company's phone number.
Red flags for scam activity
How to protect yourself
Don't Get Scammed: Customers can avoid being scammed by taking a few precautions:
Any customer who believes he or she has been a target of a scam is urged to contact their local police and call Atlantic City Electric immediately at 800-642-3780 to report the situation.
Readers are encouraged to visit The Source, Atlantic City Electric's online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Our mobile app is available at atlanticcityelectric.com/mobileapp.