For Immediate Release
866-655-2237 (media hotline)
MAYS LANDING, N.J. (August 8, 2020) – Atlantic City Electric is making its final push to restore service for customers affected by the devastating impacts of Tropical Storm Isaias as well as those customers left without service due to the destructive storms that moved through South Jersey on Thursday and Friday. The company has restored electric service for all but about 1,100 customers impacted by Tropical Storm Isaias and has a large contingent of workers to address all remaining customer outages.
As of 8 a.m. today, approximately 3,500 Atlantic City Electric customers remain without power. Many of these customers are located within the most heavily damaged areas. Despite ongoing thunderstorms in the region, Atlantic City Electric believes it is on track to restore service for all customers by the end of the day today.
As part of the restoration effort, Atlantic City Electric and supporting field forces are addressing the 1,400 individual outage jobs that remain, with many of these requiring extensive work to complete. Crews have completed most repairs for main distribution lines serving large numbers of customers and secondary lines serving neighborhoods. Crews are now focusing on restoring service lines to individual homes and businesses. These jobs impact only small numbers of customers. The extensive damage makes restoring service to remaining customers especially complex. The work is extremely labor intensive and very time consuming. Damaged and downed trees must be removed before repairs can be completed; broken poles must be replaced. Crews will continue working until all customers are restored.
With more than 1,700 personnel supporting this effort, Atlantic City Electric has amassed one of the largest contingents of personnel in the company's history to help restore service for customers following a storm. In addition to company field and support personnel and support from Exelon sister utilities BGE, ComEd and Pepco, Atlantic City Electric has local contractors and resources from several other companies, from as far away as Florida, Ohio, Michigan and Canada, helping to restore service for customers.
Customers can visit atlanticcityelectric.com, use the company's mobile app, or contact the company at 1-800-833-7476 for the latest estimate of when service will be restored to their home or business. It is important for customers to understand that these estimates can, and do, change. Estimated times of restoration are based on current conditions and damage. When crews arrive on site and assess damage for a particular outage, the crew will provide an anticipated restoration time for customers in that area. The company may continue to update the estimated times of restoration as crews perform their work and understand the extent of the needed repairs. Restoration times for specific outages may change frequently.
As restoration work continues, Atlantic City Electric urges customers to take precautions for their safety; stay away from downed power lines and report them to Atlantic City Electric immediately. Check on neighbors, friends, the elderly and others who may be without service. Exercise caution when using generators to power a home and never use a generator, grill or other similar devices indoors or in an attached garage.
Readers are encouraged to visit The Source, Atlantic City Electric's online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Atlantic City Electric's mobile app is available at atlanticcityelectric.com/mobileapp.