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For Immediate Release


Frank Tedesco

Atlantic City Electric Customers Experience Record Electricity Reliability in 2017

​MAYS LANDING, N.J. (Feb. 1, 2018) – In 2017, Atlantic City Electric customers experienced the lowest average number of electric outages in the company’s history, as well as the fastest restoration times ever. 

“Our employees work extremely hard every day to provide safe and reliable service for our customers,” said Dave Velazquez, president and CEO of Pepco Holdings, which oversees the operation of Atlantic City Electric. “These record results demonstrate the benefits of being part of the Exelon family of companies and sharing and implementing some of the best processes and procedures in our industry.”

The average number of outages decreased from the previous low, set in 2015, by 17 percent. When customers did experience an outage, Atlantic City Electric restored power an average of seven minutes faster than the previous record set in 2015. During the past five years, the number of electric outages has decreased by more than 40 percent and outage length has been reduced by 18 percent. 

Over the last five years, Atlantic City Electric has spent hundreds of millions of dollars to modernize the local electric distribution system and enhance reliability for customers. Each day work is being performed as part of the company’s ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations, strengthening the transmission system, and installing stronger, tree-resistant aerial cable. The company also is using innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage.

The company also continues to share best practices with its Exelon sister utilities, BGE, ComEd, Delmarva Power, PECO and Pepco, many of which also posted record reliability performances in 2017.   

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Atlantic City Electric, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe, reliable and affordable regulated electric delivery services to approximately 550,000 customers in southern New Jersey.

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