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For Immediate Release


Atlantic City Electric Prepared For Impending Winter Weather

Atlantic City Electric Urges Customers to Make Safety a Priority

MAYS LANDING, N.J. - Atlantic City Electric is preparing for the next round of winter weather, bringing with it the potential for significant snow accumulations as well as a wintry mix in some areas. Heavy wet snow and strong winds could bring tree limbs onto wires, resulting in power outages. Outages can also occur due to drivers skidding into utility poles during storms.

Extra crews and customer care personnel are prepared to work throughout the storm event. When road conditions become treacherous due to ice or heavy snow, Atlantic City Electric will equip vehicles with chains to safely respond to outage calls. Atlantic City Electric will coordinate their power restoration efforts with emergency management personnel and local government officials.

If Power Goes Out

Atlantic City Electric strongly urges everyone to stay away from downed lines and report them immediately by calling 1-800-833-7476.

Customers are asked to call Atlantic City Electric at 1-800-833-7476 to report outages - even if their neighbors may have already called. Atlantic City Electric's automated outage reporting system is the most effective way to report an outage because it immediately feeds information into computers that rapidly identify problem areas and dispatch repair crews, so that power can be restored as quickly as possible.

Power Restoration Process - How Atlantic City Electric Restores Power

Once the storm subsides, crews will survey the electric system to assess the damage. As with plowing roads, it is not possible to clear side streets before the main roads are cleared. To that end, in the event our system is damaged by severe weather, Atlantic City Electric repairs equipment which will restore the largest numbers of customers first. Generally, the sequence is as follows:

  • Downed live wires or potentially life-threatening situations and public health and safety facilities without power
  • Transmission lines serving thousands of customers
  • Substation equipment
  • Main distribution lines serving large numbers of customers
  • Secondary lines serving neighborhoods
  • Service lines to individual homes and businesses

Atlantic City Electric urges customers to stay safe and be prepared. Here are some additional tips:

  •  Assemble an emergency storm kit. Include a battery-powered radio or television, flashlight, first-aid kit, battery-powered or windup clock, extra batteries, non-perishable food, manual can opener, bottled water, any necessary medications, and a list of emergency phone numbers.
  • Maintain a supply of extra blankets.
  • Ensure that all household members have a warm coat, gloves, hat and water-resistant boots.
  •  Make sure your home has a telephone with a cord or cell phone to use as a backup. Cordless telephones require electricity to operate, and won't work if there is an outage.
  • Identify a place for emergency shelter in case of an extended outage. It is important that customers with special needs or their caregivers take responsibility to make arrangements ahead of time to prepare for potentially long-lasting service interruptions.

Additional information may be found at


Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 547,000 customers in southern New Jersey.

© Atlantic City Electric Company, 2023. All Rights Reserved.