Skip Ribbon Commands
Skip to main content

For Immediate Release


Atlantic City Electric Urges Customers to A.C.T. Now - Thousands May Qualify for Energy Assistance Avoid Getting Behind - Call for Help - Take Control

MAYS LANDING, N.J. - Atlantic City Electric realizes that the recession and housing crisis have impacted the incomes of its customers. "Given the economic uncertainties that many of our customers are facing, it is more important than ever for eligible residents to know that financial help is available," said Atlantic City Electric Region President Vince Maione. "Customers who may not have qualified for energy assistance in the past may now be eligible due to a change in financial circumstances such as loss of employment." That's why Atlantic City Electric urges customers to A.C.T. now.

1. Avoid Getting Behind

If customers are experiencing difficulty paying energy bills but are current, they should consider enrolling in the Budget Billing Program, an alternative payment plan that allows customers to pay electric bills in equal monthly installments even though actual electric usage fluctuates from month to month.

2. Call for Help

If customers are behind in paying their energy bills, contact Atlantic City Electric immediately to work out a payment plan. Customers who may not have qualified for help in the past may now be eligible for energy assistance due to a change in financial circumstances such as loss of employment.

3. Take Control

Heat pumps work harder to keep homes warm when the outdoor temperature falls. When the outdoor temperature approaches 32 degrees, the back-up or supplementary heat is automatically activated. Some thermostats have indicator lights so customers will know that the system is using the supplementary heat or "Aux" (auxiliary heat). A programmable heat pump thermostat helps customers save money by allowing customers to program the thermostat to automatically adjust the temperature in their homes at various times.

  • In addition, customers can activate the supplementary heat by manually raising the thermostat temperature as little as two degrees. Regardless of whether the supplementary heat is activated automatically or manually, if the thermostat has the supplementary heat light available, it will come on to indicate the back-up heat is in operation.
  • Turn down thermostats from 72 degrees to 68 degrees for eight hours a day and save as much as 10 percent on energy costs. Every degree the thermostat is lowered could save about 3 percent on heating bills.
  • Winterize windows and doors with weather stripping (for all moveable joints) and caulk (for non-moving parts). Also, install a window kit to the inside of windows to help keep out cold air and keep in warm air.
  • Change heater filters at least monthly; excessive buildup of dust on the filter increases power drawn by the air handler fan and reduces airflow through the system, reducing performance. Clean the outside heat exchanger/fan unit periodically to remove dirt, dust, leaves or insect nests, as dirty units reduce performance and increase energy usage.
  • Inspect ductwork for any air leakage. If you feel air leaking at joints, use silver metal duct tape to seal them. Customers can save up to 10 percent on heating costs by eliminating those leaks.

Editor's note: You can get more energy-saving information at Atlantic City Electric's Web site,


Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 547,000 customers in southern New Jersey.

© Atlantic City Electric Company, 2023. All Rights Reserved.