Atlantic City Electric's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-833-7476 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
866-655-2237 (media hotline)
MAYS LANDING, N.J. (March 13, 2020) – With officials in New Jersey and other locations declaring a state of emergency in light of the COVID-19 pandemic, Atlantic City Electric understands customers may be affected by the ramifications and is taking steps to help. In addition to reminding customers of existing bill assistance resources, the company is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship. Atlantic City Electric is suspending service disconnections, already in place as part of the Winter Termination Program (WTP) and waiving new late payment fees through at least May 1, and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
"We are committed to helping every customer through difficult times, and we know there will be many challenges associated with this pandemic," said Dave Velazquez, president and CEO of Pepco Holdings, which includes Atlantic City Electric. "From programs that provide supplemental support, billing options that spread costs more evenly, to relief of late payment fees, we are taking important steps to support our customers and communities."
Customers who may be challenged in paying their bill should contact Atlantic City Electric Customer Care at 800-642-3780. Atlantic City Electric will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans. Through Atlantic City Electric's Gift of Energy program, anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
Atlantic City Electric works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. South Jersey residents can apply for assistance online though the Department of Community Affairs website, by contacting their local LIHEAP Agency, or by calling 1-800-510-3102.
Other programs supporting Atlantic City Electric customers include:
1-800-510-3102 or visit energyassistance.nj.gov for details.
Eligible customers also can receive financial assistance through Helping Hands, a program, funded by Atlantic City Electric, providing $1 million annually to help struggling customers meet their energy needs. These funds are dispersed each year to low-income residents through the Affordable Housing Alliance, New Jersey SHARES, Catholic Charities of the Diocese of Camden, and the People for People Foundation.
Readers are encouraged to visit The Source, Atlantic City Electric's online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Our mobile app is available at atlanticcityelectric.com/mobileapp.