For Immediate Release
866-655-2237 (media hotline)
MAYS LANDING, N.J. (Dec. 1, 2020) – Atlantic City Electric is completing essential work to prepare the local energy grid to meet customer demand and keep homes and businesses warm and powered this winter. Employees are completing maintenance and inspections, as well as upgrades and critical repairs to prepare for winter weather. This work is an essential component of providing safe and reliable service for the company's approximately 560,000 customers through the winter.
"As our customers spend more time at home during the pandemic, reliable energy service is going to be more important than ever this winter," said Gary Stockbridge, Atlantic City Electric region president. "Our team of dedicated lineworkers, engineers and others have worked hard to strengthen our system and prepare for severe winter weather. Our preparation efforts are essential to not only providing the reliable service our customers have come to expect, but also ensuring we are ready to respond safely and quickly when customers need us most."
On the local electric grid, preparation includes inspecting and upgrading equipment; trimming trees, which cause about 24 percent of power outages; building new underground equipment; and installing stronger, tree-resistant aerial cable. Atlantic City Electric also continues to install smart technology that can automatically identify the location of damage, restore service more quickly, or isolate damage. The company's ongoing investments in the local energy grid resulted in customers across South Jersey continuing to experience improvements in the reliability of their energy service.
Just as Atlantic City Electric prepares, the company encourages customers also to be ready for severe weather that the winter season can bring.
Being prepared is a responsibility everyone should take seriously. If a severe winter storm strikes, customers should monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report downed wires or service issues by calling 800-833-7476 visiting atlanticcityelectric.com, or through the company's mobile app. Customers can also report an outage by texting "Out" to 20661. Customers must first text "ADD OUTAGE" to 20661 to sign up for this service. If an outage does occur, the company's interactive online outage map and its mobile app provide estimates of how quickly power is expected to be restored. More tips, resources and safety information are available at atlanticcityelectric.com/storm.
As many continue spending time at home and as temperatures drop, energy usage typically climbs too. Atlantic City Electric provides helpful tips and information to help customers save money and energy all winter. More tips and information is available at atlanticcityelectric.com/saveenergy.
Customers who are past due on their Atlantic City Electric bill should contact the company immediately for payment arrangements and energy assistance. Atlantic City Electric will work with every customer to help identify the support necessary to continue energy service. To learn more about assistance options customers can call 800-642-3780 or visit atlanticcityelectric.com/help for additional information.
Readers are encouraged to visit The Source, Atlantic City Electric's online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Our mobile app is available at atlanticcityelectric.com/mobileapp.