For Immediate Release
866-655-2237 (media hotline)
MAYS LANDING, N.J. (Feb. 9, 2021) – Atlantic City Electric customers across South Jersey experienced the lowest frequency of electric outages ever in 2020, a result of Atlantic City Electric's ongoing efforts to modernize the local energy grid and support customers and communities through the pandemic. The frequency of power outages decreased from the previous low, set in 2017, by about 7 percent. Over the past ten years, energy system upgrades and new innovative technologies have reduced the frequency of electric outages by 53 percent for Atlantic City Electric customers and communities.
"We are committed to providing the best possible service for our customers," said Tyler Anthony, senior vice president & COO of Pepco Holdings, which includes Atlantic City Electric. "Achieving record reliability in 2020 is a testament to the ongoing hard work and dedication of our employees to meet this commitment during an especially challenging year when our customers needed us most. With more adults working from home and children learning virtually, we are focused on continuing to provide the reliable energy service they depend on and powering our communities through this pandemic."
Each day, work is performed across South Jersey as part of the company's ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations and new underground equipment, and strengthening transmission and distribution lines. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued reduction in the frequency of outages customers experience.
In recent years, Atlantic City Electric completed several key projects to help modernize the local energy grid and enhance reliability for customers. These projects included:
In 2021, Atlantic City Electric is performing work on several major projects as part of the company's ongoing efforts to enhance reliability and modernize the local energy grid. Some of these projects include:
Atlantic City Electric also continues to share best practices for managing the local energy grid and responding to outages with its Exelon sister companies, BGE in Baltimore, ComEd in Chicago, Delmarva Power in Delaware, PECO in Philadelphia, and Pepco in Washington, D.C.
Readers are encouraged to visit The Source, Atlantic City Electric's online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Our mobile app is available at atlanticcityelectric.com/mobileapp.