We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.

BPU Investigation of Resource Adequacy Alternatives and Request for Comment – BPU Docket No. EO20030203 (March 27, 2020)

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Customer Support

FAQs

Explore answers to many commonly asked questions about service, billing, outages, using your online account and more.

Contact Us

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Assistance Programs

We offer programs and services to help those in need, including energy assistance and help for customers with special needs.

Office of the Customer Advocate

The role of the Customer Advocate is to work directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations.

Equipment Responsibility

Understand who owns and is responsible for equipment or property repairs.