We are relocating our customer payment center, currently located at 2430 Atlantic Avenue in Atlantic City, NJ to the Ventnor Plaza shopping center in Ventnor City, NJ. The new location, Unit 5014 in Ventnor Plaza, located at 5100 Wellington Avenue in Ventnor, is approximately 3.5 miles from its current location in Atlantic City. Effective October 18, 2021, the Atlantic City customer payment center will be relocating to the new Ventnor Plaza location. The new facility will maintain the same hours of operation as the existing facility, from 9 a.m. to 4:30 p.m. Monday through Friday. All Atlantic City Electric customer payment centers remain closed due to the ongoing pandemic. Customers can submit their payment for processing using the new drop box location in the Ventnor Plaza location at that time. For bill payments or billing inquiries, please utilize our many existing self service or online payment options. For more information visit: https://www.atlanticcityelectric.com/MyAccount/MyBillUsage/pages/PayMyBill.aspx or contact our Customer Care Center at 1-800-642-3780. Thank you for your patience.
Atlantic City Electric has seen an increase in reports of individuals calling Atlantic City Electric customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called "spoofing" to manipulate the Caller ID displayed phone number so that it appears as an Atlantic City Electric number. Atlantic City Electric also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry "official" looking credentials and often work in pairs.
Atlantic City Electric representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call Atlantic City Electric's Customer Service line at 1-800-833-7476.
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All Atlantic City Electric employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify an Atlantic City Electric employee's identity or work being done, call us at 1-800-833-7476.
If you believe you have been the target of a phone scam, Atlantic City Electric urges you to report suspicious activity to the police.
If you believe your identity has been stolen and an Atlantic City Electric account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.