We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
BPU Investigation of Resource Adequacy Alternatives and Request for Comment – BPU Docket No. EO20030203 (March 27, 2020)
When service damage occurs, it's important to understand who is responsible for the repair. Distinguish between areas owned by Atlantic City Electric and areas owned by the customer.
Atlantic City Electric will reinstall the customer's overhead service drop to the original point of attachment of the building. The customer is responsible for any repair to their service entrance cable(Line side and load side)
Business and homeowners are encouraged to conduct a damage assessment of their facilities following a severe storm such as a hurricane. In many cases, there may be damage to your electric equipment that must be repaired before electric service can be restored to your property. While we are responsible for the service line that comes into your home or business and the electric meter, there are other components that are the responsibility of the property owner. If any of these components are damaged, we will not be able to restore electric service to your property.
If you have overhead service, check the weatherhead and riser for damage. This is the upside-down J-shaped metal cap and the pipe that runs down to your electric meter where the power lines connect to your home or business. If it appears bent or loose, have a licensed electrician make a closer inspection and repair it if necessary. Check the meter box, too, and if it is pulled away from the building have your electrician re-attach the box. If there is damage to the meter, we will repair or replace it. Your electrician can advise you if a permit or inspection is required.
If you have underground service, check the riser (the pipe that extends below the meter into the ground,) as well as the meter box itself. If you see any damage, contact your electrician to inspect the items and make repairs if necessary.
If any of these components are damaged, please call 1-800-642-3780.