We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
BPU Investigation of Resource Adequacy Alternatives and Request for Comment – BPU Docket No. EO20030203 (March 27, 2020)
We care about our customer and recognize that some face special challenges. For customers who rely on electricity to power life-support equipment in their homes, such as respirators or kidney dialysis machines, we offer the Emergency Medical Equipment Notification Program. This program provides advance notice of scheduled outages and severe weather alerts to qualified participants who depend on electricity for emergency medical and life-support equipment. Once you are enrolled, we will provide you with:
Please note that since customers who rely on electricity to power life-support equipment are located throughout out service area, it is not possible to give priority to these customers following storm outages. It is the customer's responsibility to make appropriate arrangements in case restoration is delayed. In addition, the program does not exempt customers from disconnection of electric service for non-payment.
To qualify for the program, participants must have certification from a licensed physician that a medical need exists. If you have life support equipment in your home, you and your physician must complete the required information on the appropriate certification form and fax or mail it to our Customer Credit Department. See the certification form (pdf). The fax number for submitting your completed certification form is 888-254-1239, or you may send us the form at the following mailing address:
Atlantic City Electric 5 Collins Dr, Ste 2133 Carneys Point NJ 08069
Occasional power outages are unavoidable and we encourage all customers to plan ahead for storms or any type of emergency situation.
It is important that customers who use life-support equipment or their caregivers take responsibility to make arrangements ahead of time to prepare for potentially long-lasting interruptions in service. You may want to ask a relative or friend who has power if you can stay with them. Another option is to research whether or not a portable generator is appropriate for your situation. Customers who experience medical distress due to a power outage should seek medical assistance.
Is restoration priority given to customers on life support?
During a major power outage, it is not possible to correct problems at individual locations before main substations and power lines are restored.
Our restoration process uses a system of priorities that have been developed taking into account public safety, community needs and the nature of the electric distribution system. Customers with life-support equipment in their homes are therefore urged to make emergency arrangements ahead of time to prepare for extended outages when a major storm threatens.
When the power is out, what is the best way to protect my food and refrigerated medicine?
The best way to protect food and medicine is with regular ice in an insulated cooler. It is also the best way to preserve medicines that must be refrigerated.
What can you tell me about portable generators?
The most important consideration is safety. Improper use of portable generators can be deadly due to the carbon monoxide from the generator exhaust and the potential for electrical shock from improperly connecting the generator to a home writing system. Portable generators should never be operated indoors, in an attached garage or near open windows and doors. Individual appliances should be plugged into the generator using appropriately sized, outdoor-rated cords. Never plug a portable generator into an electrical outlet in your home.
For more information, download our brochure (pdf) or call our Customer Care team at 1-800-642-3780 to request a copy.