We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
BPU Order Initiating Proceeding – March 27, 2020
Experience shorter wait times from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, Friday, the first business day of the month, and the first business day after a holiday.
If you see downed power lines,
leave the area immediately and then call Atlantic City Electric. Representatives are available 24 hours a day, 7 days a week.
Do not report an electric outage via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.
Contact Us Online
Representatives are available 7 a.m. to 7 p.m., Monday through Friday. Best Times to CallServicio en Español:
Corporate Correspondence Atlantic City Electric P.O. Box 17006 Wilmington, DE 19850-7006
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless l, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit
Check My Outage Status or View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact New Jersey One Call: 811 so that utilities can mark their utility lines.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on
Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what Atlantic City Electric is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on
Download a current W-9, Request for Taxpayer Identification Number and Certification for Atlantic City Electric [PDF]