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Contact Information

Emergency: 1-800-833-7476

If you see downed power lines, leave the area immediately and then call Atlantic City Electric. Representatives are available 24 hours a day, 7 days a week.

Online Form

Do not report an electric outage via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.

Customer Service: 1-800-642-3780​​

Representatives are available 7 a.m. to 7 p.m., Monday through Friday. Best ​​Tim​​​​​es to Call

English TTY: 800-852-7897
Spanish TTY: 866-658-7714

Mailing Address

Corporate Correspondence 
Atlantic City Electric 
P.O. Box 17006 
Wilmington, DE 19850-7006

Manage Your Account Online

Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless l, Automatic Payment or Budget Billing, report an outage or check your outage status.

Report an Outage

Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.

Call 811 Before You Dig

There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact New Jersey One Call: 811 so that utilities can mark their utility lines. Learn more.

Pay Your Bill

There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.

See what's new! Follow us on social media.

​​​Engage with us on Facebook and Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what Atlantic City Electric is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on YouTube.​

Form W-9, Request for Taxpayer Identification Number and Certification ​

Download a current W-9, Request for Taxpayer Identification Number and Certification for Atlantic City Electric [PDF]​​​​​​​​​

© Atlantic City Electric Company, 2023. All Rights Reserved.