We are relocating our customer payment center, currently located at 2430 Atlantic Avenue in Atlantic City, NJ to the Ventnor Plaza shopping center in Ventnor City, NJ. The new location, Unit 5014 in Ventnor Plaza, located at 5100 Wellington Avenue in Ventnor, is approximately 3.5 miles from its current location in Atlantic City. Effective October 18, 2021, the Atlantic City customer payment center will be relocating to the new Ventnor Plaza location. The new facility will maintain the same hours of operation as the existing facility, from 9 a.m. to 4:30 p.m. Monday through Friday. All Atlantic City Electric customer payment centers remain closed due to the ongoing pandemic. Customers can submit their payment for processing using the new drop box location in the Ventnor Plaza location at that time. For bill payments or billing inquiries, please utilize our many existing self service or online payment options. For more information visit: https://www.atlanticcityelectric.com/MyAccount/MyBillUsage/pages/PayMyBill.aspx or contact our Customer Care Center at 1-800-642-3780. Thank you for your patience.
Experience shorter wait times from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, Friday, the first business day of the month, and the first business day after a holiday.
If you see downed power lines,
leave the area immediately and then call Atlantic City Electric. Representatives are available 24 hours a day, 7 days a week.
Do not report an electric outage via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.
Contact Us Online
Representatives are available 7 a.m. to 7 p.m., Monday through Friday. Best Times to CallServicio en Español:
Corporate Correspondence Atlantic City Electric P.O. Box 17006 Wilmington, DE 19850-7006
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless l, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit
Check My Outage Status or View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact New Jersey One Call: 811 so that utilities can mark their utility lines.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
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Download a current W-9, Request for Taxpayer Identification Number and Certification for Atlantic City Electric [PDF]