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Bill Payment Assistance

​Payment Assistance Programs

Due to COVID, there have been temporary changes made to programs making more assistance available to customers. Changes to program qualifications, including income guidelines, are allowing customers who were previously not eligible, able to qualify.  

Having trouble paying your energy bills? Atlantic City Electric wants to help. At Atlantic City Electric, we’re committed to helping customers who may be facing financial hardship. Together with our community partners, we’re connecting New Jersey residents with millions of dollars in grants — that you don’t have to pay back — to manage energy costs.

We also offer flexible payment options like budget billing and payment plans.

With a flexible payment arrangement, you can spread out your past-due payments over the next 12 to 24 months, until your balance is paid. And, there's no down payment required. To see if you are eligible, visit atlanticcityelectric.com/FlexPayment.

For more information about energy assistance programs, call 1-800-642-3780. Para español, llame al 1-800-642-3780​.

Low Income Home Energy Assistance Program (LIHEAP)

Who is eligible
Limited-income residents

Program overview
This program helps provide finances for heating and cooling costs, and arranges emergency heating system services and emergency fuel assistance.

2023 Income Guidelines (Monthly Gross Income)

Household Size
123
45678
LIHEAP$3,464
$4,530
$5,596
$6,662
$7,728
$8,794
$8,994
$8,886

How to apply
Call 1-800-510-3102 or visit energyassistance.nj.gov.

Universal Service Fund (USF)

Who is eligible
Limited and moderate-income residents

Program overview
The Universal Service Fund (USF) helps ensure energy bills are more affordable for eligible customers. Customers can use the USF application to apply for LIHEAP benefits at the same time. USF enrollee with overdue balances of $60 or more will be automatically enrolled by their utility company into the Fresh Start program. Fresh Start provides forgiveness on the overdue balance amount that existed at the time of USF enrollment. Eligible customers may qualify for the Fresh Start energy debt forgiveness program that allows eligible New Jersey households participating in USF to earn forgiveness for pre-existing arrearages by making full, on-time payments on their current monthly charges. Prior Fresh Start participants are now eligible to be re-enrolled.

2023 Income Guidelines (Monthly Gross Income)

Household Size
12345678
USF$4,530$6,103$7,677$9,250$10,823$12,397$13,970$15,543

How to apply
Call 1-800-510-3102 or visit energyassistance.nj.gov.

LIHEAP and USF Self Screening Tool 

Department of Community Affairs provides a self-screening tool to see what energy assistance benefits you may qualify for. Screening is anonymous and only takes about 1-2 minutes to complete, and you will need to provide income information. To get started click on the link https://www.nj.gov/dca/dcaid.

Payment Assistance for Gas and Electric (PAGE)

Who is eligible
Limited to moderate-income residents that meet the following criteria:

  • Should apply for LIHEAP or USF benefits prior to applying for PAGE
  • Have receipt of a past due bill notice, disconnection notice, or are currently disconnected
  • Have a minimum electric or gas account balance of at least $100

Program overview
This program provides credit for natural gas and electric bills for residents who have receipt of a past due bill notice, receipt of a disconnection notice, or who are currently disconnected. 

2023 Income Guidelines (Gross Income Guidelines)

Household Size
12
345678
PAGE$5,773$7,550$9,326$11,103$12,879$14,656$14,989$15,322

How to apply
Call 732-982-8710 or visit njpoweron.org.

Lifeline

Who is eligible
Limited to moderate-income residents of 65 years or older or 18 years of age or older and receiving Social Security Title II Disability benefits.

Program overview
This program provides a $225 credit on electric and gas utility bills.

Lifeline Income GuidelinesSingleMarried
January – December 2023
$42,142
$49,209

How to apply
Call 800-792-9745 or visit aging.nj.gov

New Jersey SHARES

Who is eligible
Moderate-income residents

Program overview
This program provides financial assistance for residents who are in need of temporary financial assistance and can provide proof of a good-faith payment history.

Income Guidelines (Monthly Gross Income)

Household Size
12345678
NJ SHARES$4,530$6,103$7,677$9,250$10,823$12,397$13,970$15,543

How to apply
Call 1-866-657-4273 or visit njshares.org.

For more information about energy assistance programs, call 2-1-1, New Jersey's non-emergency helpline, available 24/7 throughout the state, or visit nj211.org.

Want To Help? Here's How:

Good Neighbor Energy Fund

Atlantic City Electric is committed to helping customers who are facing challenges with their electric bill.  We are proud to partner with New Jersey SHARES; a local 501(c)3 non-profit organization who provides energy assistance benefits to customers in New Jersey and is our trusted administering partner for the Good Neighbor Energy Fund.

The Good Neighbor Energy Fund is designed to help customers who are facing hardships.  You can help an Atlantic City Electric customer in need of assistance with their electric bill by contributing to the fund. Atlantic City Electric will match customer contributions up to $20,000.

Want to contribute?

If you would like to help an Atlantic City Electric customer in need, you can contribute to the program through the following options:

Atlantic City Electric Bill Pay:

Whether you receive your bill electronically or through the mail, you can pay exactly $1.00 over your Atlantic City Electric bill amount and that dollar will be contributed to the Good Neighbor Energy Fund. The amount you contribute must be exactly $1.00 over your billed amount; amounts over $1.00 will not be recognized as a contribution and will result in a credit to your account.

Direct Donation to New Jersey SHARES:

You can make a donation directly to the fund in any amount you choose and as often as you'd like by visiting the New Jersey SHARES website directly at: https://njsharesgreen.org/donate/

Be sure to select Atlantic City Electric as the electric utility you want your contribution to go.

Thank you for partnering with Atlantic City Electric and supporting the Good Neighbor Energy Fund. Together we can make a difference.

Gift of Energy

What is the Gift of Energy?

The Gift of Energy is the most practical gift of all! With the Gift of Energy, you can make a payment toward a friend or family member's energy bill. Ready to participate? Give the Gift of Energy | Atlantic City Electric - An Exelon Company

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