We care about our
customer and recognize that some face special challenges. For customers who
rely on electricity to power life-support equipment in their homes, such as
respirators or kidney dialysis machines, we offer the Emergency Medical
Equipment Notification Program. This program provides advance notice of
scheduled outages and severe weather alerts to qualified participants who
depend on electricity for emergency medical and life-support equipment. Once you
are enrolled, we will provide you with:
Please note that since customers who rely on electricity to power life-support equipment are
located throughout out service area, it is not possible to give priority to
these customers following storm outages. It is the customer's responsibility to make
appropriate arrangements in case restoration is delayed. In addition, the
program does not exempt customers from disconnection of electric service for
To qualify for the program, participants
must have certification from a licensed physician that a medical need exists. If you have life support equipment in your home, you and your
physician must complete the required information on the appropriate
certification form and fax or mail it to our Customer Credit Department. See the certification form. The fax number for submitting your completed
certification form is 800-254-1239, or
you may send us the form through:
Atlantic City Electric
5 Collins Dr, Ste 2133
Carneys Point NJ 08069
Plan ahead for emergencies
outages are unavoidable and we encourage all customers to plan ahead for storms
or any type of emergency situation.
It is important that customers who use life-support equipment or
their caregivers take responsibility to make arrangements ahead of time to
prepare for potentially long-lasting interruptions in service. You may want to
ask a relative or friend who has power if you can stay with them. Another
option is to research whether or not a portable generator is appropriate for
your situation. Customers who experience medical distress due to a power outage
should seek medical assistance.
During a major power outage, it is not possible to correct problems at individual locations before main substations and power lines are restored.
Our restoration process uses a system of priorities that have been developed taking into account public safety, community needs and the nature of the electric distribution system. Customers with life-support equipment in their homes are therefore urged to make emergency arrangements ahead of time to prepare for extended outages when a major storm threatens.
The best way to protect food and medicine is with regular ice in an insulated cooler. It is also the best way to preserve medicines that must be refrigerated.
The most important consideration is safety. Improper use of portable generators can be deadly due to the carbon monoxide from the generator exhaust and the potential for electrical shock from improperly connecting the generator to a home writing system. Portable generators should never be operated indoors, in an attached garage or near open windows and doors. Individual appliances should be plugged into the generator using appropriately sized, outdoor-rated cords. Never plug a portable generator into an electrical outlet in your home.
For more information, download our brochure or call our Customer Care team at 1-800-642-3780 to request a copy.