• Outage Restoration Process

  • When power goes out, our restoration process begins as soon as conditions are safe for our professionals. Below is the order we follow to restore power on our system.

    Restoration Process  
    • Downed live wires or potentially life-threatening situations and public health and safety facilities without power
    • Transmission lines serving thousands of customers
    • Substation equipment that affects widespread areas
    • Main distribution lines serving large numbers of customers
    • Secondary lines serving neighborhoods
    • Service lines to individual homes and businesses

    Learn more about our restoration process by watching the video below: