To report an outage, please contact us using the following options:
Call 1-800-833-7476 to report outages and downed wires. Please request a callback so we can verify if individual or small groups of outages still exist.
Use our website to report outages. By entering your account information, you can get updates, use dynamic outage maps to zoom in and see where outages have occurred, get important contact information, and see estimates for when power will be restored.
Use our mobile app on your smartphone or tablet. You can access outage maps, get restoration estimates, report outages or call us through a direct dial link.
Our outage management system analyzes your outage report, as well as other customers' reports, to predict what lines and equipment may be out of service. This analysis helps our crews find the location of the outages and restore power more quickly and safely.