• Frequently Asked Questions

  • How Do I Start or Stop My Service?  

    You can start your electric service by completing and submitting our application form or stop service form. You can also visit us at one of our Customer Service Centers, call us at 1-800-642-3780 or learn more on our Start,Stop or Transfer Service page.  

    Am I Required to Pay a Security Deposit?  

    We may ask new applicants and/or former customers to establish credit with us.  

    How Soon Will My Service Start or Stop?  

    We can start your service at your business as soon as the next business day. But we require a 3-day advance notice to stop service.  

    Is There A Connection Fee?  

    No, there is no fee for connecting your service unless it was disconnected due to nonpayment issues.