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  • Request Customer Usage FAQs

  • What is the difference between monthly data and interval data?

    Monthly data is the total monthly kilowatt hours (kWh) for which you are billed.  Interval data is the hourly kWh reported by your AMI meter.

    What is Green Button?

    The Green Button initiative is an industry-led effort that responds to a White House call-to-action to provide utility customers with easy and secure access to their interval usage information.  A Green Button interval data file can be read with an application that supports Green Button standard. 

    When I request historical data, what time frame of data will I receive?

    You will receive up to 24 months of data.

    On the contractor’s NEM Dashboard, why does Pending status only show the customer’s account number?

    It is a security standard that customer name and address not be visible until authorization to download customer data has been approved.

    How can I contact Atlantic City Electric regarding my solar request status?

    Please contact us at solarusagerequests@pepcoholdings.com.

    Why isn’t my organization listed in my customer’s/client’s My Account list of contractors?

    Contractors who have created logins for Green Power Connection's online net energy metering application system are listed alphabetically in the Manage My Account section of My Account. If your organization is not listed, a contractor login has not been created and your organization will not appear in My Account.  Contractors cannot be approved via My Account until a login has been created for Green Power Connection's online net energy metering application system. Contractors can register here.

    Why won’t my attachment load to the website?

    Your attached file may not be the correct file type.  Only Adobe Acrobat (PDF) documents and image files (JPG, PNG, GIF) are accepted.

    Why does the interval format give more current results than the monthly option?

    Monthly data is shown by billing month.  Interval data is shown daily, and may include data up to the day before your download.

    When will authorization to download a customer’s data expire?

    Access will expire one year from the signature date on the authorization form or one year from the day the customer authorizes your organization in My Account.