LANDING, N.J. (March. 14, 2017) – Atlantic City Electric (ACE) has launched its response plan in the wake of
Winter Storm Stella to restore power as quickly as possible to its customers.
City Electric crews are actively assessing storm damage across the system,
allowing ACE to strategically
target power restoration efforts. In addition to approximately 125 internal linemen, Atlantic City Electric
has an additional 356 overhead line contractors and tree-trimming personnel
assisting in the restoration effort.
first priority is the safety of our customers and crews. We urge customers to
stay clear of wires hanging loose from poles or lying on the ground,” said Vince
Maione, Atlantic City Electric region president. “We’ve launched our restoration fleets into the affected communities
and they will work around the clock until everyone’s power is restored.”
City Electric’s service area, Winter Storm Stella is
delivering extreme weather activity including high winds, rain and sleet.
As of 11:30 A.M., approximately 13,000 Atlantic
City Electric customers were without power. Currently,
four Atlantic City Electric transmission
lines are out.
A preliminary damage assessment process must be completed
before an estimated restoration time can be generated. As
conditions permit, crews will work around the clock until service is restored
to all affected customers.
Customers’ outage reports
are vital to Atlantic City Electric’s restoration efforts. Customers are asked
to report outages at www.atlanticcityelectric.com
or by calling 1-800-833-7476 and following the prompts on the automated system.
If reporting an emergency or another life-threatening situation such as downed
wires, customers should immediately call 1-800-833-7476 and follow the
appropriate prompts. Multiple call center sites have been staffed to support
customer service efforts and our systems have been networked together for
Atlantic City Electric
also recommends, when reporting an outage, customers request a call back. Call
backs allow the company to notify customers when work in their area is
completed and they also help Atlantic City Electric locate outages that may be specific to customers’ homes.
For additional information and updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.