• Atlantic City Electric Nearing Full Restoration; Power Back for 97% Percent of Customers

    Jan 24, 2017

    MAYS LANDING, N.J. (January 24, 2017) – Atlantic City Electric (ACE) is nearing full restoration of power to customers who lost electric service in the wake of the January 23, 2017 Nor’easter. Of the 60,000 customers who lost power, 97 percent—58,000 customers—have been restored.

    ACE is dispatching crews, made up from more than 365 line personnel, to the remaining localized outage areas. This includes line personnel from our sister companies, Potomac Electric Power Company and Delmarva Power. When the damage is severe, restoring power to a single customer can take as much time as restoring service to a large group of customers. The majority of remaining outages affect individual customers.

    Damaged areas where Atlantic City Electric is working to restore power today include Atlantic, Cape May, Cumberland, Gloucester and Salem counties.  

    “We are hard at work tackling these localized outages and restoring power to the remaining customers without electricity,” said Vince Maione, Atlantic City Electric region president. “We will not be satisfied or diminish our efforts until every customer affected by the January 23 Nor’easter is restored.”    

    Atlantic City Electric appreciates customers’ patience and cautions that new outages may occur as tree limbs continue to fall and disrupt service and crews switch main power lines off and on to allow them to work safely.

    Atlantic City Electric expects to restore service to all of its customers impacted before midnight. However, the vast majority of customers without power will have their service restored before that time.

    The company urges customers to remain in contact with our customer call centers. By responding to call-backs and reporting lingering outages, customers play an integral role in the company’s ability to identify persistent, localized outages. Customers may report outages at atlanticcityelectric.com or by calling 1-800-833-7476. 

    For additional information and updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.