• Atlantic City Electric Crews Restore Power to Customers in Coastal Areas After Flood Waters Recede

    Jan 24, 2016

    • Majority of customers without power due to the storm will be restored by late tonight with remaining customers restored by midnight Monday
    • More than 100,000 customers restored since the beginning of the storm
    • Customers reminded to be cautious around flooded areas and downed wires; safety is paramount
    • Crews assigned to all orders and more than 550 personnel dedicated to completing storm restoration

    MAYS LANDING, N.J.  – Atlantic City Electric has restored power to more than 100,000 customers since the beginning of Winter Storm Jonas. Restoration of power to Atlantic City Electric customers in coastal areas began this afternoon as flood waters receded. High coastal winds and heavy wet snow have caused significant flooding and damage to the electrical infrastructure in Atlantic, Cape May, and Ocean counties. Atlantic City Electric customers are reminded to stay alert and steer clear of down power lines near standing water, as these conditions are especially hazardous.

    The company has dispatched more than 550 line and tree personnel, including approximately 140 Atlantic City Electric field support, 180 tree personnel and 127 contractor field personnel, to handle restoration efforts. Additional mutual aid personnel are already in the PHI service territory with 53 from sister and affiliated utilities as well as 65 from other utilities. Atlantic City Electric began deploying damage assessment teams on Saturday morning, January 23, and continued to deploy restoration teams. Crews are actively working to restore power at the remaining affected substations.

    For customers on the eastern coast of Atlantic Region (Ocean, Atlantic and Cape May County), Estimated Times of Restoration (ETRs), indicating when the last customer is expected to have power restored, were provided this morning by phone, online and through our mobile app. ETRs are also available for all affected customers. Most customers knocked out by the storm will be restored by midnight Sunday with remaining being restored by midnight Monday. While the global time indicates when the last customer will have power, many customers will have power back prior to that time. Crews will continue to work around the clock until power is restored to everyone.

     “We continue to work full force on the outages with more than 550 dedicated personnel working to restore customers’ power, complete a comprehensive damage assessment and staff our customer call centers. We began our restoration efforts by tackling the transmission lines and substations in Cape May County,” said Vince Maione, Atlantic City Electric region president. “Sustained winds of 30-40 mph with gusts up to 60 mph along the coast have hampered restoration efforts but we are working around the clock.”

    At its peak, Winter Storm Jonas left approximately 60,000 customers without power around 7AM on January 23 with nearly 26,000 of those customers living in Cape May County, 13,500 in Atlantic County, and 19,000 in Ocean County. Restoration efforts first addressed issues of public health and safety, then focused on transmission repairs that will restore electricity supply to a large group of customers, followed by restoration of individual circuits serving neighborhoods and streets. Now workers are focused on coastal areas that flooded and were inaccessible until today.

    Atlantic City Electric coordinates its efforts with public and other agencies across its service territory as part of the overall community recovery effort.

    To keep up-to-date, customers are encouraged to visit the www.atlanticcityelectric.com frequently and listen to local radio stations for updates.

     

    Atlantic City Electric Emphasizes Importance of Safety

    Safety is paramount for Atlantic City Electric’s customers and employees. As the skies clear, the company urges the public to stay alert, as conditions will remain hazardous. It is critical to stay clear of downed wires and report them by calling 1-800-833-7476 and following the voice prompts. Other important safety recommendations include:

    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • If you use life-support equipment that requires electricity to operate and you have lost power, Atlantic City Electric urges you to seek alternative accommodations at a location with emergency power capabilities as restoration efforts could take several days.
    • If you are using a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide poisoning. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep food frozen for up to 24 hours.

    A full list of safety tips can be found at www.atlanticcityelectric.com/safety-101/.

    Customers Asked To Report Power Outages

    Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the voice prompts. Customers’ reports are vital to Atlantic City Electric’s restoration efforts because they help the company identify the location of outages more quickly. Each household should report an outage; a neighbor’s call will not indicate that you are out of power as well.

    Atlantic City Electric also recommends that when reporting an outage customers request a call back, which means that the company will notify customers to ensure power has been restored. The call back process helps Atlantic City Electric during the area-based restoration process to locate outages that may be specific to customers’ homes, such as an issue with the service wire to an individual house.

    For additional information and updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.