MAYS LANDING, N.J. – Atlantic City Electric has assigned crews to
all remaining outages as it nears completion of the massive restoration from
Tuesday’s storm but cautions customers that new outages may occur as tree limbs
may continue to fall and disrupt service and as crews switch main power lines on
and off to allow them to work safely.
“We appreciate customers’ patience at
this last stage of restoration and urge all customers without power to continue
reporting outages and requesting callbacks,” said Susan Coan, Atlantic City
Electric regional vice president.
The company continues to dispatch line
restoration workers to localized outage areas in parts of Gloucester, Burlington
and Camden counties. The heavy rains and high winds from a second thunderstorm
Saturday hampered the efficiency of Atlantic City Electric crews trying to
complete restoration after massive damage from the severe storm on Tuesday. In addition,
the ground is saturated and tree root systems may be unstable and make trees more
likely to fall and cause new outages.
Any new outages are added to outage
maps but are not differentiated from outages that began Tuesday. Some customers
who were affected by outages from the first storm were also affected by
Saturday’s storm. The majority of remaining outages are in isolated pockets of
damage that affect service to small groups and individual customers.
“While we continue to work around the
clock to restore power to every customer affected, we urge all customers
without power to stay in contact with our customer call centers,” Coan said. “By
responding to callbacks and reporting lingering
outages, customers play an integral role in the company’s ability to identify localized outages.”
Atlantic City Electric expects
to restore service by the end of the day today to all of customers who lost
power in Tuesday’s storm and who are able to accept service. To put the impact
of this storm in perspective, there were more outages in this Severe Storm with
280,000 outages, than with the 2012 derecho or Hurricane Sandy. During the height of the 2012 derecho,
206,000 Atlantic City Electric customers had lost power. Hurricane Sandy caused
more than 220,000 power outages.
Customers may report outages at www.atlanticcityelectric.com, via the mobile app or by calling
1-800-833-7476. Atlantic City Electric has received nearly
295,000 customer calls since the beginning of the storm Tuesday. The company’s Call
Center personnel and inbound call system have answered more than 95 percent
of the calls within 30 seconds.
For additional information and
updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.