• Atlantic City Electric Assigns Crews to All Remaining Outages for 280,000 Customers Who Lost Power in Severe Storm

    Jun 29, 2015

    MAYS LANDING, N.J.  – Atlantic City Electric has assigned crews to all remaining outages as it nears completion of the massive restoration from Tuesday’s storm but cautions customers that new outages may occur as tree limbs may continue to fall and disrupt service and as crews switch main power lines on and off to allow them to work safely.

    “We appreciate customers’ patience at this last stage of restoration and urge all customers without power to continue reporting outages and requesting callbacks,” said Susan Coan, Atlantic City Electric regional vice president. 

    The company continues to dispatch line restoration workers to localized outage areas in parts of Gloucester, Burlington and Camden counties. The heavy rains and high winds from a second thunderstorm Saturday hampered the efficiency of Atlantic City Electric crews trying to complete restoration after massive damage from the severe storm on Tuesday. In addition, the ground is saturated and tree root systems may be unstable and make trees more likely to fall and cause new outages.

    Any new outages are added to outage maps but are not differentiated from outages that began Tuesday. Some customers who were affected by outages from the first storm were also affected by Saturday’s storm. The majority of remaining outages are in isolated pockets of damage that affect service to small groups and individual customers.

    “While we continue to work around the clock to restore power to every customer affected, we urge all customers without power to stay in contact with our customer call centers,” Coan said. “By responding to callbacks and reporting lingering outages, customers play an integral role in the company’s ability to identify  localized outages.” 

    Atlantic City Electric expects to restore service by the end of the day today to all of customers who lost power in Tuesday’s storm and who are able to accept service. To put the impact of this storm in perspective, there were more outages in this Severe Storm with 280,000 outages, than with the 2012 derecho or Hurricane Sandy.  During the height of the 2012 derecho, 206,000 Atlantic City Electric customers had lost power. Hurricane Sandy caused more than 220,000 power outages.

    Customers may report outages at www.atlanticcityelectric.com, via the mobile app or by calling 1-800-833-7476. Atlantic City Electric has received nearly 295,000 customer calls since the beginning of the storm Tuesday. The company’s Call Center personnel and inbound call system have answered more than 95 percent of the calls within 30 seconds.

    For additional information and updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.