MAYS LANDING, N.J. — Atlantic City Electric continues to
make progress restoring power to customers who lost service in the wake of the
severe storm that hit the region Tuesday night and caused more outages than
either the June 2012 derecho or Hurricane Sandy. Of the approximately 280,000
customers who had lost power at the peak of the storm, Atlantic City Electric
has restored service to more than half of those customers, with approximately
120,000 customers remaining without power as of Thursday morning.
For the sake of comparison, during the height of the
derecho, 206,000 Atlantic City Electric customers lost power. Hurricane Sandy
caused more than 220,000 power outages.
With crews — including mutual assistance crews from Ohio and
New England — working around the clock, Atlantic City Electric expects to
restore power to a vast majority of customers by midday Saturday and restore
power to all customers who lost power as a result of the storm by end of day
The National Weather Service reported that the storm created
straight-line winds in excess of 70 mph throughout many parts of the Atlantic
City Electric service territory. In Gloucester County, a macroburst of
approximately 85 mph lasted between five and 20 minutes. The Weather Service
said strong macrobursts can cause tornado-force damage.
“We’ve been working
strategically to get the biggest number of customers back in service as quickly
as possible,” said Susan Coan, Atlantic City Electric region vice president.
“While we’ve been able to restore power to more than half of our affected
customers in the first 48 hours, restoring electricity to the remaining
customers is our top priority. We will continue to work until the last customer
During major events, Atlantic City Electric follows industry
best practices to restore power and get the largest number of customers on as
quickly and safely as possible. First, repairs are made on high-voltage
transmission lines, which can serve tens of thousands of customers. This work
requires large numbers of crews and can take a long time. That work is
necessary first before substations, which can serve 15,000 to 20,000 customers,
can be restored. Once substations are up, crews then turn to feeders, or
primary power lines, which can serve more than 1,200 customers. Restoring power
to primary lines returns service to most customers on that line except those
with localized damage. Lastly, individual trouble spots are then repaired.
Customers are urged to keep calling Atlantic City Electric
at 1-800-833-7476 to make sure their outages continue to be reported, even if
they have reported them previously. Customers’ reports are vital to Atlantic
City Electric’s restoration efforts because — combined with other customer
calls and Atlantic City Electric’s technology — it helps the company precisely
identify the remaining locations without power and speeds restoration.
The American Red Cross is supporting two reception centers
in Gloucester County. The locations are:
Customers can report and track outages online at
www.atlanticcityelectric.com; through the mobile app, available for download at
atlanticcityelectric/mobileapp; or by calling 1-800-833-7476.
As restoration work progresses, customers may receive more
targeted estimated times of restoration (ETR). For customers who utilize
generators near the presence of a downed wire, it is important to remember that
generators can energize downed wires. Contact with a downed wire can be fatal
if the wire is energized. If there is a compelling need to use a portable
generator, we urge customers to follow the manufacturer’s instructions.
Customers should not overload the generator and should turn it off at bedtime
and when no one is at home. In addition, a portable generator should never be brought
For additional information and updates, visit
www.atlanticcityelectric.com. Follow us on Facebook at
www.facebook.com/atlanticcityelectric and on Twitter at
www.twitter.com/acelecconnect. Our mobile app is available for download at