• Atlantic City Electric Continues Massive Restoration Effort

    Jun 24, 2015

    MAYS LANDING, N.J.  – Atlantic City Electric continues to restore service to customers who lost power when a severe storm moved through Tuesday night. Of the approximately 280,000 customers who lost power, more than 100,000 customers now have power back on. Hundreds of Atlantic City Electric employees and outside crews continue working around the clock on the restoration effort.

    Storm damage to the electrical infrastructure was extensive and affected several high-voltage transmission lines, which serve large numbers of customers. 

    Susan Coan, Altantic City Electric Regional VP said “Atlantic City Electric expects to restore service to all of its customers by midnight Sunday. However, we expect that the vast majority of customers will get their lights back on before midday Saturday.”

    “We want to provide every customer with information that allows them to plan.”

    While making repairs, Atlantic City Electric has also assessed storm damage to enable it to more accurately estimate restoration times.

    Customers are urged to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476.  Customers’ reports are vital to Atlantic City Electric’s restoration efforts because, combined with other customer calls and Atlantic City Electric’s technology, these help the company identify the precise location of outages more quickly. Atlantic City Electric also recommends that when reporting an outage, customers request a call back. The call-back process helps the company during the area-based restoration process to locate outages that may be specific to customers’ homes, such as an issue with the service wire to an individual’s house.

    If reporting an emergency or another life-threatening situation such as downed wires, customers also should call 1-800-833-7476 and follow the prompts.

    For additional information and updates, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric and on Twitter at www.twitter.com/acelecconnect. Our mobile app is available at www.atlanticcityelectric.com/mobileapp.