• Atlantic City Electric Helps Customers Plan for Potential High Winter Bills

    Jan 31, 2014

    MAYS LANDING, N.J. — Atlantic City Electric wants to remind customers who are having trouble keeping their accounts current through these cold weather stretches and higher usage periods that resources are available to them.

    “We have a wide range of payment options that we offer customers and also offer to work individually with any customer on ways they can better manage their electric bills,” said Vince Maione, region president, Atlantic City Electric. “We want them to know they can always call us for help.”

    Standard bill payment options Atlantic City Electric offers include:

    • Special Payment Arrangements: For our customers who may be experiencing difficulties keeping their accounts current, Atlantic City Electric offers a variety of individually tailored payment arrangements aimed at bringing their account up-to-date over a mutually agreeable period of time. Many of these arrangements can be made directly over the phone by calling 1-800-642-3780 and following the simple instructions or by speaking with a customer service representative. Either way, Atlantic City Electric will be more than glad to provide help through difficult periods.

    • Budget Billing: Customers can avoid seasonal peaks in electric bills by dividing their payments evenly over the course of the entire year. This plan makes it easier to budget and pay electric bills each month, because customers know their regular payment amount. To sign up for budget billing, customers can register either by calling customer service at 1-800-642-3780 or online through My Account, a secure self-service option that will allow customers to:

    • View and pay their bills
    • Sign up for eBill (paperless billing)
    • Get e-mail notification when bills are ready
    • Take advantage of features that can help save energy

    Once customers register for My Account, they just need to log in and click on the "Budget Billing" button.

    • Flexible Payment Arrangements: We encourage customers to call us for deferred payment arrangements. All residential customers are eligible. This offering is available all year round.
    • New Jersey Winter Protection Budget: Allows residential customers to incorporate past due balances into a budget billing payment arrangement. This is available November 15 through March 15.
    • Energy Assistance Programs: Some federal energy assistance may be available through state and local assistance programs. Customers can get more information on those programs by calling Atlantic City Electric at 1-800-642-3780, visiting www.nj211.org or calling 211 - New Jersey’s non-emergency helpline, available 24/7 throughout the state.

    Customers can call customer service or visit our website at atlanticcityelectric.com/energy/conservation/ to learn more about programs to help pay for more energy efficient products, simple steps they can can take to conserve energy usage and how to monitor their energy consumption.

    For more information about Atlantic City Electric, visit www.atlanticcityelectric.com. Follow us on Facebook at www.facebook.com/atlanticcityelectric, and on Twitter at www.twitter.com/acelecconnect. Download our mobile app at www.atlanticcityelectric.com/mobileapp