Company ranks first among 31 utilities in overall effectiveness of handling the emergency
MAYS LANDING, N.J. – During Hurricane Sandy, Atlantic City Electric ranked first in overall effectiveness of handling the emergency among the 31 utilities impacted by the storm, according to a recent J.D. Power and Associates 2013 Hurricane Sandy Responsiveness Study .
The online survey, conducted from January 4 to January 11, 2013, was based on interviews of more than
5,900 U.S. residential customers in 15 states affected by Hurricane Sandy. Utility companies were measured in terms of preparedness for the hurricane, efforts to support hurricane recovery, and effectiveness of communications.
According to the study, among customers with extensive outages (average length of 24 hours or longer) during Hurricane Sandy, Atlantic City Electric was recognized as performing particularly well and was specifically cited for its mobile app and proactive communications.
“We are extremely pleased to be recognized as a top performer in handling Hurricane Sandy,” said Vince Maione, Atlantic City Electric Region President. “Our strong performance ranking is a reflection of the dedication of our skilled employees and mutual assistance crews who came from out of state to aid the restoration process. We are thankful that our customers valued our efforts in restoring power during this extreme weather event.”
Through its reliability improvement plan, Atlantic City Electric will continue to make additional infrastructure investments of more than $800 million over the next five years to better serve its customers. Improvements include upgrades to existing infrastructure, enhancing the reliability of the distribution system and building new facilities for future growth. Investments also include a comprehensive tree trimming plan to help minimize falling limbs due to high winds that occur during a storm.
Atlantic City Electric customers are encouraged to download the company’s mobile app by visiting
atlanticcityelectric.com/mobileapp on their mobile device.
Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 545,000 customers in southern New Jersey.