• Atlantic City Electric Restores Service to 80 Percent of Its Customers

    Nov 02, 2012

    All Customers Able to Accept Power to be Restored by Close of Weekend
    175,000 Outages Resolved
    More than 1,000 Mutual Assistance Personnel Supplement Local Crews
     
    Mays Landing, N.J. – Atlantic City Electric has restored power to about 80 percent of customers left without power after Hurricane Sandy.  At the height of the storm, about 220,000 customers were without service. Currently, there are fewer than 43,000 customers without power: 14,000 on the mainland and 29,000 in barrier island communities.

    Atlantic City Electric is continuing to apply maximum resources to restore service to customers impacted by Hurricane Sandy.  The company expects to have restored service to all mainland customers able to safely accept electric power by midnight Friday, with the exception of select communities in eastern Atlantic and Ocean counties that suffered far more extensive infrastructure damage.  These most severely impacted mainland communities and barrier island customers capable of accepting power should be fully restored by the close of the weekend.          

    “We continue to have close to 2,000 restoration personnel in the ACE service territory.  This includes crews from our sister utilities in Maryland and Delaware as well as over 1,000 mutual assistance personnel from as far away as Texas and Alabama,” said Vincent Maione, Region President for Atlantic City Electric.  “We are making tremendous progress.  All outages on the mainland have been assigned to crews and the goal is to have power restored to these customers today.  And, we’re making great progress on the barrier islands too, where we’ve already restored power to half of our customers.”

    Hurricane Sandy has proven to be the massive, very dangerous storm that was predicted, leaving millions of Americans without power and causing extensive damage to homes, businesses and property.  “The destruction in some of our South Jersey communities has been overwhelming.  In some cases, we’re ready to restore power to a customer but the conditions on their property don’t allow us to do so safely,” noted Maione. “We’ve been working closely with road clearing crews, natural gas distribution crews and emergency management personnel to assure that we work safely and in a coordinated manner,” said Maione.

    Customers Asked to Report Power Outages
    Customer reported outages are vital to Atlantic City Electric’s restoration efforts.  Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system.  If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts.  

    Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed.  Even when area work has been completed, not every customer may have service if further unrecognized damage exists on equipment directly serving a customer’s home. Customers responding to call-backs help the utility to locate outages that are specific to customers’ homes and still need to be addressed.

    To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow us on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.

    Atlantic City Electric Encourages Safety Precautions
    After severe storms, Atlantic City Electric urges customers to take safety precautions. Our safety tips include:
    • Stay away from downed wires. Call 1-800-833-7476 and follow the prompts to report a downed wire or an outage.
    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • Visit www.atlanticcityelectric.com for safety tips and follow the advice of your local emergency management officials.
    •  If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler.
    • Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electrically operated sump pump, you should not turn off the power in your basement.
    Tune in to local news broadcasts for the latest weather and emergency information.

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    Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 540,000 customers in southern New Jersey.