• Atlantic City Electric Works to Restore Final 1 Percent of Customers Impacted by Last Saturday’s Storm

    Jul 06, 2012

    More Than 1,400 Field Personnel Still Hard at Work 

    Customers Urged to Conserve Energy and Report Remaining Power Outages

    MAYS LANDING, N.J.  – Atlantic City Electric continues its non-stop, full-force efforts to restore service to those customers who remain without power as a result of last Saturday’s storm. About 99 percent of all customers affected by this storm are expected to receive service by midnight, Friday, July 6.

    A number of outages will remain into the weekend in some areas of Buena, Linwood, Mizpah, Northfield and Pleasantville due to heavy localized storm damage that is making repairs much more labor intensive. Atlantic City Electric began calling customers this afternoon who remained without service to let them know of their updated Estimated Time of Restoration (ETR). All customers are now expected to be back in service by 11 p.m., Sunday, July 8, or sooner. Atlantic City Electric urges customers to continue reporting outages and requesting call-backs.

    Crews shifted their focus today and will continue concentrating through the weekend on making repairs to small pockets of customers, including individual outages. Restoring service to these remaining customers is especially challenging as the time involved to make repairs can be as lengthy as it is when restoring larger numbers of customers. Also more system damage may be discovered deeper into a neighborhood that requires additional repair work. 

    “I want to thank our customers for their continued patience and support during the massive restoration effort,” said Vince Maione, Atlantic City Electric Region President. “We look forward to all customers having power restored over the weekend.”
               
    Customers Asked to Report Power Outages
    Customer reported outages are vital to Atlantic City Electric’s restoration efforts.  Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system.  If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts. 

    Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed.  When area work has been completed, not every customer may have been restored if further damage exists on equipment directly serving a customer’s home. Customers responding to call-backs help the utility to locate isolated outages that are specific to customers’ homes and still need to be addressed.
    Customers who have seasonal homes that are not open yet should verify service is not on prior to responding to call-backs with a “not in service” response.

    To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow us on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.

    Atlantic City Electric Encourages Safety Precautions
    After severe storms, Atlantic City Electric urges customers to take safety precautions. Our safety tips include:
    • Stay away from downed wires. Call 1-800-833-7476 and follow the prompts to report a downed wire or an outage.
    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • Visit www.atlanticcityelectric.com for safety tips and follow the advice of your local emergency management officials.
    • If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and make sure you turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler.
    • Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electrically operated sump pump, you should not turn off the power in your basement.

    Tune in to local news broadcasts for the latest weather and emergency information.

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    Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 540,000 customers in southern New Jersey.