• Atlantic City Electric Has Restored Power to More Than 90 Percent of Customers

    Jul 05, 2012

    99 Percent Restored by Midnight Friday
    Customers in Hardest Hit Areas to Receive Service Over the Weekend  

    MAYS LANDING, N.J. – Atlantic City Electric is working full force to restore power to the remaining customers who lost electrical service in the wake of last Saturday’s violent storm.  Atlantic City Electric expects the majority of remaining customers without power to be restored by 11:59 p.m., Friday, July 6.  Although Atlantic City Electric initially expected to restore service to all customers by 11:59 p.m., Friday, July 6, restoration to some areas that received the most extensive damage is expected to extend into the weekend.  For customers that will not receive service until the weekend, Atlantic City Electric plans to notify those customers by 9 p.m. Friday, July 6.
               
    Atlantic City Electric continues to be fully committed to restoring power to all customers affected by this storm. More than 1,000 crew personnel have been deployed to work around the clock to restore power to the remaining customers without service. 135 additional personnel are in route to arrive today. As of midnight Wednesday, more than 90 percent of customers affected by this storm have had their power restored. This number includes any new outages that have occurred because of extreme heat, additional storms, or newly fallen trees. At peak, more than 206,000 customers were without electrical service.    

     “Although we have restored power to the vast majority of our customers, our crews are continuing to work 24/7 until every customer has power,” said Vince Maione, Atlantic City Region President. “We thank our customers for their understanding and patience, as well as mutual assistance, contractors and dedicated employees for all of their hard work to restore power quickly and safely.”
               
    Work on large portions of the transmission system damaged by the high winds is now complete. Customers will see more trucks and personnel moving into neighborhoods today to repair damaged and downed lines and poles.  This work typically involves large numbers of personnel and trucks that  remove fallen trees from lines, set new poles and repair damage, so that neighborhoods and individual customers can be put back in service.  It is people-intensive work that may disrupt traffic in congested neighborhoods, however, when completed, service should return to those affected homes.
               
    Atlantic City Electric wants customers to know that this phase of work is the most challenging part of the restoration effort.  The restoration to individual homes and businesses is time and personnel intensive work that may appear to have a slower pace.  During this phase, one or more crews may be needed to restore power to an individual customer.  Also, more damage may be identified as we go deeper into the neighborhoods.

    Customers should continue to check their estimated time of restoration (ETRs), because some will be updated throughout the day and will continue to be updated throughout the event.
             
    It is important that if customers are still out of power that they report their outage again by calling 1-800-833-7476, going to www.atlanticcityelectric.com, or using the Atlantic City Electric self service app.  We need to identify those individual customers that may have originally been associated with a larger outage but still have no power due to damage closer to the service location.  These customers may have received a restoration call back, but they remain without power.
               
    Restoration efforts are supported by all of New Jersey’s electric utilities. Line crews from PSE&G, JCPL and Orange & Rockland began arriving here on Saturday. As of Tuesday, Atlantic City Electric has deployed more than 1,000 field resources to work on restoration efforts, with additional personnel arriving today. This group already includes 597 line contractors from New York and northern New Jersey, 39 contract assessment crews, and 388 tree-trimming personnel. To manage the influx of hundreds of workers and heavy equipment, the Atlantic City Race Course has been converted to a staging area for Pleasantville and Winslow contract crews. Rowan University is being used as an assembly area for the Glassboro contract crews.  

    If customers see unauthorized or suspicious persons near company materials or equipment, please contact the local police.

    Customers Asked to Report Power Outages
    Customer reported outages are vital to Atlantic City Electric’s restoration efforts.  Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system.  If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts.  
            
    Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed.  When area work has been completed, not every customer may have been restored if further damage exists on equipment directly serving a customer’s home. Customers responding to call-backs help the utility to locate isolated outages that are specific to customers’ homes and still need to be addressed.
            
    Customers who have seasonal homes that are not open yet should verify service is not on prior to responding to call-backs with a “not in service” response.
            
    To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow us on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.

    Atlantic City Electric Encourages Safety Precautions
    • After severe storms, Atlantic City Electric urges customers to take safety precautions. Our safety tips include:
    • Stay away from downed wires. Call 1-800-833-7476 and follow the prompts to report a downed wire or an outage.
    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • Visit www.atlanticcityelectric.com for safety tips and follow the advice of your local emergency management officials.
    • If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler.
    • Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electrically operated sump pump, you should not turn off the power in your basement.
    Tune in to local news broadcasts for the latest weather and emergency information.

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    Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 540,000 customers in southern New Jersey.