• Crews Restore More Than 85 Percent of Outages from Devastating Wind Storm

    Jul 04, 2012

    Crews Working On July Fourth Holiday to Continue Restoration Efforts
     
    MAYS LANDING, N.J. – Hundreds of Atlantic City Electric local contractors and out-of-state crews have joined forces to restore more than 85 percent of customer outages resulting from the violent wind storm that hit our area early Saturday morning.  At peak, more than 206,000 customers were without electrical service.   

    Atlantic City Electric expects the vast majority of customers without service to have power restored by midnight tonight.  Customers should continue to check their estimated time of restoration (ETRs), because some have been updated throughout the day and will continue to be updated throughout the event.
    Restoration work continues 24/7 and crews are working hard and away from their families on the Fourth of July holiday.

    “Wednesday will be a working holiday for us and we’ll celebrate after we’ve got power restored to all our customers,” said Vince Maione, Atlantic City Region President.

    About 90 percent of customers affected by this storm are expected to have their power restored by midnight, July 4. The global ETR for remaining customers is 11:59 p.m., Friday, July 6.

    Restoration efforts are supported by all of New Jersey’s electric utilities. Line crews from PSE&G, JCPL and Orange & Rockland began arriving here on Saturday. As of Tuesday, Atlantic City Electric has deployed more than 1,000 field resources to work on restoration efforts. This group includes 597 line contractors from New York and northern New Jersey, 39 contract assessment crews, and 388 tree-trimming personnel. To manage the influx of hundreds of workers and heavy equipment, the Atlantic City Race Course has been converted to a staging area for Pleasantville and Winslow contract crews. Rowan University is being used as an assembly area for the Glassboro contract crews. 

    If customers see unauthorized persons near company materials or equipment, please contact the local authorities.

    Customers Asked to Report Power Outages
    Customer reported outages are vital to Atlantic City Electric’s restoration efforts.  Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system.  If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts. 
            
    Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed.  When area work has been completed, not every customer may have been restored if further damage exists on equipment directly serving a customer’s home. Customers responding to call-backs help the utility to locate isolated outages that are specific to customers’ homes and still need to be addressed.
            
    Customers who have seasonal homes that are not open yet should verify service is not on prior to responding to call-backs with a “not in service” response.
            
    To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow us on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.

    Atlantic City Electric Encourages Safety Precautions
    After severe storms, Atlantic City Electric urges customers to take safety precautions. Our safety tips include:
    • Stay away from downed wires. Call 1-800-833-7476 and follow the prompts to report a downed wire or an outage.
    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • Visit www.atlanticcityelectric.com for safety tips and follow the advice of your local emergency management officials.
    • If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep frozen food for up to 24 hours.
    • Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electrically operated sump pump, you should not turn off the power in your basement.
    Tune in to local news broadcasts for the latest weather and emergency information.

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    Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 540,000 customers in southern New Jersey.