• Hardworking Crews Restore More Than 65 Percent of Customers Affected by Devastating Wind Storm

    Jul 03, 2012

    More Than 39,000 Customers Receive Power in Last 24 Hours
    About 900 Personnel Working on Restoration Efforts

    MAYS LANDING, N.J. – Atlantic City Electric continues to make solid progress on restoration efforts and has now restored power to more than 140,000 customers of the 206,000 customers who lost power as a result of Saturday’s storm.

    Atlantic City Electric line crews have been working around the clock since the effects of the wind storm first hit the area on early Saturday morning. Both internal resources and outside reinforcements will continue to work 24/7 and through the July Fourth holiday until power is restored to every customer who lost electricity from this storm.
     
    It is expected that all of the barrier islands will be fully restored before the July Fourth holiday. The vast majority of customers (more than 90 percent) affected by this storm are expected to have their power restored by midnight, July 4. The global estimated time of restoration (ETR) for remaining customers is 11:59 p.m., Friday, July 6.

    Restoration efforts are supported by all of New Jersey’s electric utilities. Line crews from JCPL, PSE&G and Orange & Rockland began arriving here on Saturday. As of Monday, Atlantic City Electric has deployed more than 900 field resources to work on restoration efforts. This group includes 576 line contractors from New York and northern New Jersey, 39 contract assessment crews, and 314 tree-trimming personnel. To manage the influx of hundreds of workers and heavy equipment, the Atlantic City Race Course has been converted to a staging area where crews prepare for shifts that last up to 16 hours. 
          
    “The devastation to our system was extensive, but we have made significant progress in our effort to fully restore electricity to every customer affected by this storm,” said Vince Maione, Atlantic City Region President.
         
    Atlantic City Electric is finalizing the restoration of the main transmission lines and will be working in the neighborhoods to restore outages associated with smaller groups and individual customers.

    Customers Asked to Report Power Outages
    Customer reported outages are vital to Atlantic City Electric’s restoration efforts.  Customers are asked to report outages at www.atlanticcityelectric.com or by calling 1-800-833-7476 and following the prompts on the automated system. If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-833-7476 and follow the appropriate prompts. 
           
    Atlantic City Electric also recommends, when reporting an outage, that customers request a call-back. Call-backs allow Atlantic City Electric to notify customers when work in their area is completed. However, although area work has been completed, not every customer may have been restored. If further damage exists on equipment directly serving a customer’s home, the call-backs help the utility to locate outages that are specific to customers’ homes and still need to be addressed.
            
    To keep up to date, customers are encouraged to visit www.atlanticcityelectric.com, follow us on Facebook and Twitter at ACElecConnect and download our mobile app at www.atlanticcityelectric.com/mobileapp.

    Atlantic City Electric Encourages Safety Precautions
    After severe storms, Atlantic City Electric urges customers to take safety precautions. Our safety tips include:

    • Stay away from downed wires. Call 1-800-833-7476 and follow the prompts to report a downed wire or an outage.
    • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
    • Visit www.atlanticcityelectric.com for safety tips and follow the advice of your local emergency management officials.
    • If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
    • Protect food and refrigerated medicine with regular ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep frozen food for up to 24 hours.
    • Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electrically operated sump pump, you should not turn off the power in your basement.
    • Tune in to local news broadcasts for the latest weather and emergency information.

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    Atlantic City Electric, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric delivery services to more than 540,000 customers in southern New Jersey.