New Director Brings Reliability and Restoration Expertise to Customer Relations
Pepco Holdings, Inc., (NYSE: POM) today announced the appointment of Karen Lefkowitz as Director, Customer Relations, with responsibility for enhancing customer service and administering energy-efficiency programs to help customers manage their energy use.
She has worked in a variety of jobs with an increasing level of responsibility during a 30-year career at Pepco. Most recently, Lefkowitz served as Director, System Operations, with responsibility for the daily operation of PHI’s electric system, which includes Pepco, Delmarva Power and Atlantic City Electric.
In her new role, she will report to Charles R. Dickerson, Vice President, Customer Care. “Karen’s experience with system operations provides her with a unique perspective of customer service. She understands the full range of customer concerns and issues from energy efficiency and conservation to power quality and reliability,” said Dickerson. “Customers want their lights on, and Karen understands the importance of reliable service.”
Lefkowitz holds a bachelor’s degree in Business Administration from George Washington University and a Master of Business Administration from Marymount University. She is on the board of directors of the Wooly Mammoth Theatre Company in Washington and also serves as the Executive Sponsor for the PHI United Way Campaign.
Pepco Holdings, Inc. (NYSE: POM) is one of the largest energy delivery companies in the Mid-Atlantic region, serving about 1.9 million customers in Delaware, the District of Columbia, Maryland and New Jersey. PHI subsidiaries, Pepco, Delmarva Power and Atlantic City Electric, provide regulated electricity service; Delmarva Power also provides natural gas service. PHI provides competitive wholesale generation services through Conectiv Energy and retail energy products and services through Pepco Energy Services.