A PHI Company

We're connected to you by more than power lines.

Our Power Restoration Process

How We Quickly and Safely Restore Power

When power goes out, our restoration process begins as soon as conditions are safe for our professionals. Here is the order that we approach systems to help ensure quick and safe restoration of power.

The Power Restoration Process (numbered diagram)

  1. Downed live wires or potentially life-threatening situations
  2. Transmission lines serving thousands of customers
  3. Substation equipment that affects widespread areas
  4. Main distribution lines serving large numbers of customers
  5. Secondary lines serving neighborhoods
  6. Service lines to individual homes and businesses