We're connected to you by more than power lines.

Your Bill May be Estimated This Month

Your electric bill is based on a regular monthly meter reading. Most of Atlantic City Electric’s meters are read manually by meter readers. Because of the recent record-breaking snow storms we experienced throughout our service territory, a meter reader may have been unable to access your meter.  In this case, Atlantic City Electric provides customers with an estimated bill based on previous electricity usage until an actual meter reading can be obtained.

Atlantic City Electric will be issuing more estimated bills than usual during the next billing cycle. 

You can tell that your bill is an estimated reading by looking at page 1 under the Meter Summary. One of two messages will appear:

  • The present reading is an actual reading.
  • The present reading is an estimated reading.

If you have problems paying an estimated bill, there are various payment plans available. Learn More about these payment services.

FAQs
1.  Why did I receive an estimated bill?
In rare cases, Atlantic City Electric sends out estimated bills when there is no access to a customer meter or if a meter is damaged.

2.  If my estimated bill is too low, will I have to pay off the balance?
Yes. You may choose to pay off the catch-up balance in one payment or in installments.  You are welcome to call Customer Service at 1-800-642-3780 to discuss various payment plans.

3.  What should I do if I suspect my meter is damaged?
Call Atlantic City Electric Customer Service at 1-800-642-3780 and report the damaged meter for repair or replacement.

4.  What should I do if I don’t agree with my estimated bill?  
Call Atlantic City Electric Customer Service at 1-800-642-3780 and discuss your bill with a Customer Service Representative.  You will have an opportunity to read your meter, report the reading and an adjusted bill will be prepared if required.

5.  Can I read the meter myself and provide it to Atlantic City Electric?
Yes, you can read the meter yourself.  Call Atlantic City Electric at 1-800-642-3780 to report it. Learn how to read your meter.