• Customer Deposits (F.A.Q.)

  • New Customers

    If you are a new customer, you may be required to pay a deposit until you establish a satisfactory payment history. A satisfactory payment history is 12 consecutive months of service with payments made on time. Deposits are returned with interest once a satisfactory payment history is established.  

    New residential customers may be eligible for a deposit alternative such as a letter of credit from another utility. New business customers may be eligible for a deposit alternative such as surety bond or irrevocable letter of credit. 

    Previous or Existing Customers

    If you are a previous or existing customer, you may be required to pay a deposit or increase your existing deposit if you do not have a satisfactory payment history. Deposits are returned with interest once a satisfactory payment history (12 consecutive months of service with payments made on time) is established.

     Customers may be required to pay a deposit for reasons such as, but not limited to:

    • Previous customer with an unpaid final bill 
    • Disconnection of service for non-payment
    • Paying your bill late twice in a 12 month period 
    • Bankruptcy
    • Fraud or theft of service

    Frequently asked questions (f.a.q.)

    How much of a deposit is usually required for residential customers? 

    Generally, a residential customer’s deposit is calculated as two months of the estimated average annual electric bill.

    When is the deposit due?  Can it be paid in installments?

    The deposit will be due with your first month’s bill. The deposit can be billed in up to three installments. The monthly deposit installments are added to your bill for the first three months.  Please contact us at 1-800-642-3780 to request installment payments for your deposit.

    Please note that, in some instances, customers may be required to pay or restore their deposit prior to service being reconnected.

    How do I make a deposit payment? 

    Deposits can be paid over the phone by check or credit card. Deposit payments can also be mailed using check or money order.

    When are deposits returned? 

    Deposits are returned with interest once a satisfactory payment history is established. A satisfactory payment history is 12 consecutive months of service with payments made on time. 

    For more information on customer deposits,please see the New Jersey Tariffs.